The access, browsing, and use of the Website https://www.restaurantenovo.es/ (hereinafter, the “Website”) implies the express and unreserved acceptance of these Terms of Use, which have the same validity and efficacy as any written and signed contract.

Any person who accesses, browses, or uses the Website must observe and comply with these Terms of Use. If you do not agree with the terms expressed herein, do not access, browse, or use any portion of the website.


  • Name: NH HOTEL GROUP, S.A. (hereinafter, “NH HOTEL GROUP”)
  • Registered address: calle Santa Engracia 120, 7ª, 28003, Madrid
  • Tax ID no. (CIF): A28027944
  • Public Registry: Registered in the Mercantile Registry of Madrid, Volume 30.151, Page 108, Sheet M-61443
  • Telephone: 91 451 97 35



These Terms of Use regulate the access, browsing, and use of the Website, without prejudice to the fact that NH HOTEL GROUP reserves the right to modify the presentation, configuration, and content of the Site, as well as the terms required for its access and/or use. The access and use of the Website’s content after the application of any modifications or changes shall be interpreted as the acceptance of the same.

However, access to certain content and the use of certain services may be subject to specific conditions, which, without exception, will be clearly displayed and must be expressly accepted by users. These specific conditions may replace, augment, or, as appropriate, modify these Terms of Use.

NH HOTEL GROUP reserves the right to modify, in whole or in part, the terms and conditions stipulated herein, by publishing any changes in the same way these Terms of Use appear or through any type of communication addressed to users.



Registration is not required to access and browse the Website. However, contacting us requires the completion of the web form provided for this purpose or, as applicable, the provision of certain personal information so we can respond to your request.

Minors are prohibited from accessing the Website.

Under no circumstances will NH HOTEL GROUP be liable for the accuracy of the data provided by end users. Rather, each user is responsible for the potential consequences, errors and oversights that may result from erroneous data.



NH HOTEL GROUP owns and, where applicable, holds the licences corresponding to the use rights of Website’s intellectual and industrial property, as well as the intellectual and industrial property rights on the information, materials and content thereof.

Under no circumstances shall it be understood that accessing, browsing, and using the Website implies the waiver, transfer, licence, or full or partial assignment of said rights by NH HOTEL GROUP. Users are entitled to use the Website content and/or services within a domestic setting only.

The use of trademarks, registered trade names, or other distinctive signs, whether owned by NH HOTEL GROUP or a third party, is prohibited without the consent of NH HOTEL GROUP or the legitimate owner of the same. At no time, unless expressly stated otherwise, shall the access, browsing and use of the Website and/or its content grant users any rights to the distinctive signs featured therein.

All intellectual and industrial property rights on the content and/or services of the Website are reserved. In particular, it is strictly forbidden to modify, copy, reproduce, publicly disseminate, transform, or distribute the web content, in whole or in part, in any format and by any means, for public or commercial purposes without the prior, express, written authorisation of NH HOTEL GROUP or, if applicable, the owner of the corresponding rights.

Should users send information of any kind to NH HOTEL GROUP via the channels enabled for this purpose, these users declare, guarantee, and accept that it is their right to do so willingly, that said information does not violate any intellectual or industrial property rights, trade secrets, or third-party rights, and that the information is neither confidential or harmful to third parties.

Users assume liability, holding NH HOTEL GROUP harmless for any communication issued personally or on their behalf. This liability includes but is not limited to the accuracy, legality, originality, and ownership of the communication.


  1. LINKS


In the event that the Website displays links to other webpages through buttons, links, banners, or embedded content, NH HOTEL GROUP hereby informs users that, in certain cases, these are managed directly by third parties. NH HOTEL GROUP is not equipped with the human or technical means to know in advance, control, or approve all of the information, products, and content offered by other websites that may establish links from this Website.

Consequently, NH HOTEL GROUP does not assume responsibility for any aspect related to webpages that establish links from this Website, including but not limited to their functioning, access, data, information, files, the quality and reliability of their products and services, their own links, and any of their content, in general.

In this regard, if users have actual knowledge that the activities carried out on these third-party sites are illegal or a violation of morality and/or public order, they should notify NH HOTEL GROUP immediately so the link can be disabled as soon as possible.

Regardless, the establishment of any kind of link from the Website to another unrelated page does not imply the existence of a relationship, collaboration, or dependency between NH HOTEL GROUP and the party responsible for the unrelated webpage. As such, NH HOTEL GROUP recommends that users access and consult the general conditions before browsing these sites, in order to be familiar with the site’s owner and Terms of Use.



Through various tools and applications, NH HOTEL GROUP gives users the means to access different channels and sites. The sole purpose of installing these applications on the Website is to provide users with the ability to access these channels on different platforms and social networks.

The establishment of these applications does not imply the existence of any relationship between NH HOTEL GROUP and the owner, manufacturer, or distributor of the linked platform, or NH HOTEL GROUP’s acceptance or approval of its content and/or services, for which the owner, manufacturer, or distributor is solely responsible.

Under no circumstances shall NH HOTEL GROUP share any private information about its users with the owners of external websites, the only purpose is to provide access to them to the users. Users are solely responsible for any information that they wish to provide these external platforms and/or webpages, NH HOTEL GROUP being entirely excluded from this process.

Because NH HOTEL GROUP has no control over the content housed on these channels, users acknowledge and agree that NH HOTEL GROUP assumes no liability for the content or services that users may access on these sites, or for the content, products, services, advertising, or any other material featured on them. Therefore, users must exercise caution when assessing and using the information, content, and services of linked channels, and when sharing their data or that of third parties on these sites.


NH HOTEL GROUP does not authorise the establishment of links to this Website from other pages that contain information, or content considered illicit, illegal, degrading, obscene, or otherwise unlawful, amoral, or disruptive to the public order or generally accepted social norms.

Nevertheless, users may establish links on their respective websites, provided they request prior express authorisation from NH HOTEL GROUP.

NH HOTEL GROUP is not equipped with the human or technical means to know, control, or approve all of the information, content, products, and services offered by other sites that may establish links to this Website. NH HOTEL GROUP does not assume responsibility for any aspect related to webpages that establish links to this Website, including but not limited to their functioning, access, data, information, files, the quality and reliability of their products and services, their own links, and any of their content, in general.



The access or use of the Website for unauthorised or unlawful purposes, with or without financial gain, is prohibited and therefore, users shall be fully liable for the consequences of the same. To follow is a non-exhaustive list of prohibited activities:

  1. Using the Website in any way that causes damage, interruption, inefficiencies, or faults in its functionality or to third-party devices;
  2. Using the Website to transmit, install, or publish any virus, malicious code, or other harmful programs or files;
  3. Using the Website to collect users’ personal data;
  4. Sending NH HOTEL GROUP (via the different means provided on the Website) personal data using a false identity, impersonating a third party, or using a profile or performing any action that may confuse users or NH HOTEL GROUP about the source of the message;
  5. Accessing any section of the Website, other systems or networks connected to the platform, NH HOTEL GROUP servers or the services offered on the Website without authorisation or by means of hacking, falsification, the extraction of passwords, or other illegitimate means;
  6. Trespassing or attempting to bypass the security or authorisation measures of the Website or any connected network, or the security or protection measures inherent to the content offered on the Website;
  7. Performing any action that causes the disproportionate or unnecessary saturation of the Website’s infrastructure, the systems or networks of NH HOTEL GROUP, or the systems or networks connected to the Website;
  8. Preventing the normal occurrence of events, promotions, or any other activity available through the Website or any of its functions, by altering or trying to alter, illegally or otherwise, their access, participation, or operation, falsifying their results and/or using fraudulent participation methods, through any process or practice that violates these Terms of Use.


Should the user fail to comply with any of the foregoing obligations, NH HOTEL GROUP may take the appropriate legal measures and exercise its rights or obligations, which may entail the elimination or blocking of the offending user’s account, with no possibility of compensation for the damages caused.



NH HOTEL GROUP cannot guarantee the reliability, utility, or veracity of all the information, documentation, and/or services on the Website.

Therefore, NH HOTEL GROUP does not guarantee and, as applicable, is not liable for: (i) the continuity of the Website’s content; (ii) the absence of errors in said content; (iii) the absence of viruses and/or other harmful content on the Website or the server that supplies it; (iv) the invulnerability of the Website and/or the inability to bypass its security measures; (v) the lack of utility or performance of the Website content; and (vi) the damages caused—to itself or third parties—by any individual who violates the terms, standards, and instructions that NH HOTEL GROUP establishes on the Website or through the breach of the Website’s security system.

However, NH HOTEL GROUP states that it has adopted all of the measures necessary—to the extent possible and given the current state of the art—to ensure the functioning of the Website and reduce both technical and content-related system errors to a minimum on the Website.

If users have knowledge of the existence of any content that is illicit, illegal, or that could violate intellectual or industrial property rights set forth in the current personal data protection regulation, and/or any other right, they should notify NH HOTEL GROUP immediately so it can proceed to implement the appropriate measures.

NH HOTEL GROUP does not guarantee the legality, reliability, or utility of the content provided by third parties via the Website.

NH HOTEL GROUP is not responsible for updating or ensuring the veracity and integrity of the information posted on the Website by outside sources (external news, external employee reports, etc.) or for the content on other sites linked to this Website.

NH HOTEL GROUP shall not assume liability for any potential damage that results from the use of the aforementioned information.

NH HOTEL GROUP reserves the right to suspend, modify, restrict, or temporarily or permanently interrupt access, browsing, use, storing and/or the downloading of content, and/or the use of Website services, without prior notification to users who violate any of the provisions detailed in these Terms of Use, and without the possibility of compensation.



In accordance with the provisions of current legislation applicable to personal data protection, all personal data provided during the use of the Website will be processed according to the Privacy Policy (https://www.nh-hoteles.es/politica-privacidad), which all users must expressly accept prior to using and registering on the Website, and the Cookies Policy (https://www.nh-hoteles.es/cookie-policy). All users that accept these Terms of Use unequivocally and expressly accept, in an informed manner, our Privacy Policy (and may exercise the corresponding rights as stipulated therein) and our Cookies Policy.



These Terms of Use are governed by Spanish Law. For the purposes of conflict resolution, the parties expressly agree to submit to the courts of Madrid, waiving all other jurisdictions.

To file a claim regarding the use of our services, customers may write to the email or postal address specified in the “Identification” section, and we will endeavour to reach an amicable solution to the grievance.

Last updated: 21 June 2018

© 2018 NH HOTEL GROUP, S.A. All rights reserved.