This Cookies Policy is an integral part of the Legal Disclaimer and the Privacy Policy of the website (hereinafter, the “Website”). Accessing or browsing the Website, or using its services implies acceptance of the terms and conditions contained in the Legal Disclaimer and the Privacy Policy.


In order to optimise Website browsing, NH HOTEL GROUP, S.A., as owner of the Site (hereinafter, “NH HOTEL GROUP” or the “Owner”) with registered address at calle Santa Engracia 120, 7ª, 28003, Madrid, and Tax ID (CIF) no. A-28027944, hereby informs you that it uses cookies and other data storage and retrieval devices of similar functionality (hereinafter “Cookies”).


In this regard and in an effort to ensure users have all the information necessary for proper browsing, we provide the following information about what cookies are, what type of cookies exist on our Website, and how to configure and disable them.


  1. What are Cookies?


Cookies are files that contain small packets of data that are downloaded onto the users’ device upon visiting a webpage. Their main purpose is to recognise users each time they access the Website, in addition to improving the quality of the site and offering an enhanced user experience.


Cookies are essential to Internet functionality because, among other reasons, they help pinpoint and resolve possible errors in Website operation.


  1. Types of cookies


This Website uses first-party and third-party cookies. The cookies used are stored on your device for a certain period of time. These are known as session cookies (if they expire when you leave the Website) or persistent cookies (if they remain in operation after your have closed your browser). Specifically, this Website uses the following cookies:


“Strictly necessary” cookies


These cookies are considered necessary to ensure proper Website browsing because they allow users to take advantage of features and tools, for example, identifying the session, accessing restricted access sections, recalling the components of an order, processing a purchase, etc. Without these cookies, the aforementioned functions would be disabled.


Performance cookies


The purpose of these cookies is to compile information about the user’s browsing habits, such as, for example, the most frequented pages, error messages, etc., in an effort to introduce improvements to the site based on the information collected by these cookies.


Because the information compiled is anonymous and users cannot be identified personally, this data is used exclusively for the proper functioning of the Website.


Functional cookies


These cookies allow the website to remember the user’s preferences, for example: the user’s geographic location is stored to ensure the display of the website indicated for that region, the user’s name, language, browser type, etc. The purpose of these cookies is to provide a more personalised service.


Because the information compiled is anonymous and users cannot be identified personally, this data is used exclusively for the proper functioning of the Website.


Personalisation and advertising cookies


These cookies are used by advertisers, with the consent of the website owner, to collect information about user preferences and choices when browsing. They are aimed at the ad networks that use them and subsequently show users customised ads on other sites.


  1. Summary table of the cookies used on this Website


NH HOTEL GROUP uses cookies to personalise the user’s browsing experience on the Websites it owns; it also employs user input cookies and session cookies for load balancing.


NH HOTEL GROUP also uses web analytics cookies to measure and analyse the browsing habits of users on its Websites. NH HOTEL GROUP uses the data obtained to introduce improvements based on an analysis of user data. Web analytics does not allow obtaining information about the name, surname(s), email, or mailing address of the user. The information obtained relates to the number of users that access the site, the number of pages they visit, the frequency, repetition, and duration of visits, the browser used, the service provider, language, type of terminal used, and the city to which the IP address is assigned.
Similarly, NH HOTEL GROUP uses behavioural advertising cookies to manage ad space based on certain criteria and add-on cookies (plug-ins) to exchange social content. These cookies store information about user behaviour obtained through the ongoing observation of browsing habits and display advertisements accordingly.



Name       Provider                               Purpose Duration
Strictly necessary User sessions, registry details, reservations. Management of registration and maintenance of user sessions, browsing personalisation, load balancing.  
_ga Google Analytics This cookie tracks unique identifiers that are used to generate statistical data about how visitors use the Website. 2 years


  1. User settings to avoid cookies


In compliance with current legislation, NH HOTEL GROUP provides Website users with information about configuring their internet browser(s) in order to safeguard their privacy and security as regards cookies. Information and links to the main browsers’ official support sites are provided so each user can decide whether or not to accept the use of Cookies.


It is possible to block Cookies by changing the browser’s settings. Alternatively, users can configure their browsers to notify them when a server wants to store a Cookie:


  1. If you use Microsoft Internet Explorer, you’ll find this option under Tools > Internet options > Privacy > Settings. To learn more, visit and

If you use Firefox, you’ll find this option under Tools > Options > Privacy > Cookies. To learn more, visit

  2. If you use Chrome, you’ll find this option under Options > Advanced options > Privacy. To learn more, visit
  3. If you use Opera, you can configure the browser under the Security and Privacy option. To learn more, visit
  4. If you use Safari, you’ll find this option under Preferences/Privacy. To learn more, visit


Last updated: 21 June 2018



The first time a user accesses the Website, an informative banner must appear containing the following message:


We use first-party and third-party cookies in order to assess the use of our website and the general activity of visitors, enabling you to share content on social networks and allowing us to offer you personalised ads. By continuing to browse, you accept the terms of use of this website. You can change your settings and obtain more information at